• boost productivity and profitability;
• streamline costs;
• increase customer retention;
• turn field service calls into sales opportunities; and
• improve asset management

We will customize our training to meet your specific business needs so everyone can contribute to a strategy the encompases your entire organization. The session will address issues specific to marketing staff, sales people, customer service reps, HR, manufacturing teams and others within your organization.

And while we're training your staff how to capitalize on mobile and wireless , we also subtly build greater cross-departmental team spirit that will be important for a successful technology deployment.

These workshops will have online supplements that provide an avenue for people to refresh their learning, and for those who might miss the on-site training. You also have the option for any of these workshops to be exclusively online, which can be more convenient for departments such as sales whose people are hard to bring together for a workshop.

Objectives of the Session

Pre-workshop Research

Typical Workshop Topics

Follow Up Services

Who Should Attend This Session

• Give your executives, managers and other staff the skills to better exploit the full potential of the Net and wireless for marketing, PR, customer service, R&D, HR, investor relations and general business communication.

• Show attendees how to establish quantifiable objectives for using these technologies so they can continually develop profit improvement plans and measure their success as they execute these plans.

• Generate ideas for tactics that will help everyone reach these objectives.

• Enable attendees to build support and participation for a wireless-centered focus throughout your organization.

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As a result of our preliminary audit work and program development, your staff will get ideas, insights and advice you won't find in generic training and professional development courses.

The key to our success is that we will have learned a lot about your business in the first two steps of this program before training even begins. To contribute to our knowledge base, we walk you through a checklist of questions, research your industry and market, study your competitor's Web sites, and talk to some of your customers, resellers and other business partners.

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• Using the Net and Wireless to Get More Value from Every Customer
• Recruit 'em for Less, Keep 'em for Longer: the role of wireless in effective HR
• Wireless Technology Changes the Face of Manufacturing Operations
• Getting More Dollars from Your Retail and Distributor Channels
• Within These Castle Walls: The value of wireless for internal communications

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You can also video or audio tape portions of the workshop and convert this to digital files to include in the supplement. Your staff may want to expand this supplement to add new materials, collaboration features, progress reports and other content to support your Net efforts.

We can provide a package of services to provide on-going support to your team, updates to the supplement and short evaluation sessions with your departments to assess your progress. And of course, we have other services available if you need them.

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We highly encourage you to include in this workshop the people from the following departments:

• Corporate Communication
  
• Marketing and Sales
• Customer Service and Support
  
• MIS
  
• Human Resources
  
• Investor Relations
  
• Research and Development
  
• Manufacturing
  
• Warehousing and Shipping
  
• Purchasing

It is advisable to have the president, CFO and other C-level executives attend at least a portion of this session, since they will have a primary role in driving activities that impact the organization's bottom-line. It's also important to have these individuals' participation since they can significantly influence your organization's political climate and acceptance of the program.

Consider having a representative from your ad agency, PR firm and other contractors attend at least some of the training if these people play a role in the business processes being addressed. If some of the strategic and tactical issues will likely affect them, you benefit by involving these people from the beginning of the program.

For more information about Successful.com please call 510-536-4522 or e-mail us.